IT Support Specialist

--iGlobal Services--


  • Handling of Support mailboxes: support ticket creation, resolution of issue, level assignment and escalation of issue if applicable.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (in person, over the phone or via email)
  • User account maintenance : Setup (new users), adds/moves/changes/terminations (existing users)
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Train staff across the organization on the usage of technologies used by OneSpaWorld
  • Hardware receiving, imaging and configuration when required
  • Provide remote support to locations/vessels and other OSW entities when required
  • Assist and participate in IT projects when required
  • Provide development support for proprietary technologies or applications when necessary
  • Provide deployment support for all technologies
  • Flexible working hours to possibly include weekend coverage schedule
  • Possible after-hours coverage on a rotation 2 days a week or as business requires
  • International Travel may be required

Education / Experience: 

  • 3+ years in IT Support role and/or technical help desk support role
  • Microsoft Certification (MCP, MCSE, MCSD, etc.) and/or other IT Certification
  • Active Directory (Administration)
  • Understanding of Networking technologies and concepts
  • Exposure to Citrix
  • SQL and SQL scripting a plus
  • ITIL Foundation certifications desirable
  • Must be competent in Windows OS versions and Microsoft Applications (Word, Excel, etc.)
  • Technical troubleshooting
  • Have the ability to multitask
  • Must be able to prioritize under pressure
  • Clear, concise verbal and written communication skills a must
  • Adaptability to quickly adapt to changing priorities
  • Ability to speak to and train non-technical users on proprietary software and other aspects of IT
Customer Relationship
Personal Evolution
Administrative Work
Technical Expertise


  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software

Must Have

  • Bachelor Degree or Higher
  • Passion for software products
  • Perfect written English
  • Highly creative and autonomous
  • Valid work permit for Belgium

Nice to have

  • Experience in writing online content
  • Additional languages
  • Google Adwords experience
  • Strong analytical skills

What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.


What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more


A full-time position
Attractive salary package.


12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.