Responsibilities:
- Handling of Support mailboxes: support ticket creation, resolution of issue, level assignment and escalation of issue if applicable.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (in person, over the phone or via email)
- User account maintenance : Setup (new users), adds/moves/changes/terminations (existing users)
- Repairing and replacing equipment as necessary
- Testing new technology
- Train staff across the organization on the usage of technologies used by OneSpaWorld
- Hardware receiving, imaging and configuration when required
- Provide remote support to locations/vessels and other OSW entities when required
- Assist and participate in IT projects when required
- Provide development support for proprietary technologies or applications when necessary
- Provide deployment support for all technologies
- Flexible working hours to possibly include weekend coverage schedule
- Possible after-hours coverage on a rotation 2 days a week or as business requires
- International Travel may be required
Education / Experience:
- 3+ years in IT Support role and/or technical help desk support role
- Microsoft Certification (MCP, MCSE, MCSD, etc.) and/or other IT Certification
- Active Directory (Administration)
- Understanding of Networking technologies and concepts
- Exposure to Citrix
- SQL and SQL scripting a plus
- ITIL Foundation certifications desirable
- Must be competent in Windows OS versions and Microsoft Applications (Word, Excel, etc.)
- Technical troubleshooting
- Have the ability to multitask
- Must be able to prioritize under pressure
- Clear, concise verbal and written communication skills a must
- Adaptability to quickly adapt to changing priorities
- Ability to speak to and train non-technical users on proprietary software and other aspects of IT
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
